1. Change Management

COURSE DESCRIPTION

Change is a fact of modern business life. By understanding change patterns, managers can improve their ability to understand correctly the changes taking place around them, and make decisions in harmony with market patterns. Additionally, managers need to develop strategies to deal with feelings of insecurity, both of their own and that of their staff, when dealing with change.

OBJECTIVES FOR DELEGATES

• Understand the importance of change
• Dealing with insecurity
• Learn best practice in change management
• Gain actions plans to deal with change

2. Managing Conflict

COURSE DESCRIPTION

When employees or stakeholders have different requirements from the same situation, conflict can result. To be effective, a manager must to be able to identify and understand the drivers in conflict prior to deciding upon a course of action to resolve the conflict. This is a highly practical course, extensively using role play and exercises as a key learning tools.

OBJECTIVES FOR DELEGATES

• Understand that conflict is inevitable
• Learn that not all conflict is negative
• Distinguish between aggression, assertion and submission
• Learn how to manage conflict, both internal and external to their organisation.

3. Managing Proactivity

COURSE DESCRIPTION

A manager needs to be focused on the objectives of the organisation, with a clear personal view of the actions needed to achieve those objectives. This requires clear, objective and analytical thinking, linked to proactive leadership. Leadership, the ability to take a team to a place they would not have gone of their own accord, results from the application of such clear, positive thinking.

OBJECTIVES FOR DELEGATES

• To see the importance of planning
• Understand the importance of clear, focused thinking
• Learn key problem prevention and solving skills
• To be able to communicate the vision

4. Persuasive Presentations (2 Day)

COURSE DESCRIPTION

All experienced professionals recognise the importance of being able to deliver high impact and persuasive presentations to further their business, win a major sale or persuade senior stakeholders in their own organisation to adopt new ways of working. This course suits experienced professionals who find themselves in situations where they have to persuade key stakeholders during a formal presentation.

OBJECTIVES FOR DELEGATES

• Develop a structured approach to planning presentations that focuses on how the offered product or service addresses the problem(s) and need(s) of the customer
• How to emphasise and elaborate on key messages
• How to effectively utilise graphics, visual aids and examples that support the core messages
• Practice in applying the known behavioural skills of top performers when delivering persuasive presentations
• Techniques to ensure the structure and flow of the presentation is maintained throughout the duration of the meeting
• Powerful techniques to control and sustain a peak 'emotional state' during challenging presentations

5. Delegation & Empowerment

COURSE DESCRIPTION

The step between 'doer' and 'manager' is large. Many new managers fail to adapt and become overburdened with tasks better performed by others. Understanding how sharing information to delegate tasks, create autonomy and self-directed teams that remain within the corporate structure and follow strategic direction, enables a manager to achieve outstanding results.

OBJECTIVES FOR DELEGATES

• Understand how empowerment works.
• See why delegation is essential
• Learn how to release the power within a team

6. Managing Meetings

COURSE DESCRIPTION

Meetings are a key, but often misused tool in business. Meetings that are not well planned and prepared, lack clear purpose and fail to engage attendees are simply a waste of valuable time and effort. As an expensive arrangement (consider the combined cost of all those people at their rate per hour!), meetings need to be well conceived, executed and produce a meaningful result.

OBJECTIVES FOR DELEGATES

• Grasp the importance of planning
• Learn best practice in managing meetings
• Develop techniques to handle difficulties and conflicts in a meeting environment
• Learn how to drive to decision and specific outcome